Can I schedule a same-day appointment?
We are requiring 48 hour notice in order to schedule an appointment* so that we have the appropriate time to receive your health questionnaire, and our design specialists can be prepared to meet with you to have the most meaningful appointment that we can.
*Our New York City, Austin and Boston Guideshops currently require 24 hour notice to schedule an appointment.
I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?
See below.
I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?
We have enacted both of these measures as safety precautions for both our employees and our customers. Currently, both of these steps are required in order to confirm an in-person appointment. We are only using this information as a preventative measure during the COVID-19 pandemic and will not store or use your information in any way. You can read more on our Privacy Policy page.
If you are uncomfortable providing health information, we also offer virtual appointments with our design specialists via Zoom or FaceTime. Our design specialists have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.
How can I be sure the Guideshop is safe when others are coming in for appointments as well? How are you disinfecting the space?
We are requiring all individuals in the Guideshop to wear a face mask, answer a health questionnaire 48 hours in advance,* use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.
Note that we will not offer beverages or bathroom access during appointments.
*Our New York City, Austin and Boston Guideshops currently require individuals to answer a health questionnaire 24 hours in advance.
Can I bring others with me to the appointment?
Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment.* In order to ensure that our employees and our customers are as safe as possible while in our Guideshop, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.
*Our New York City Guideshop currently allows no more than three individuals who live together to attend the same appointment.
Is it safe to sit on the furniture?
Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.
Can I bring my kids to the appointment with me?
Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone.* We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Guideshop and products.
*Our New York City Guideshop currently allows no more than three individuals who live together to attend the same appointment.
Trade Exclusive
20% off plus free shipping until Tues, 1/19
Whether by phone, chat, or in-person, our Design Specialists can recommend fabrics, create floor plan drawings, and even recommend solutions beyond what you’ll see on our site.
Live Chat: Online: OfflineNot sure which fabric to choose?
Choose up to ten samples and we’ll
ship them to you, free of charge.
See our pieces in an atmosphere that’s inspiring—not overwhelming—with a team of design specialists who will guide you through every step of the customization process.
Book an appointmentDesign professional? We’re here to help bring your vision to life with a one-on-one, designer-first experience.
Join our club and enjoy our custom designs at special pricing, just for you.
Designers choose us to furnish a variety of living spaces because of our collaborative approach and competitive pricing.
Reps can consult on anything from product selection to floor plans. And our trade-only Customer Experience Team means that you’ll always receive the right answers.
Enjoy trade-exclusive pricing for your next project.
Get unlimited samples of our full textile collection and finishes so you can spec our products with ease.
We’ve tailored our process for designers, developers, and dealers to help make workplaces, hospitality, and multifamily public spaces feel a little more like home.
Customize our selection of commercial grade fabrics and sofa styles with sizing available in four inch increments.
You’ll have a one-on-one commercial rep for all of your needs.
We offer special pricing for your next project.
From white glove or boxed delivery to short-term storage solutions.
To apply for the ID trade program, you’ll need to provide some credentials in the form below.
Contact our trade team.