COVID-19 Appointment FAQs

Can I schedule a same-day appointment?

We are requiring 48 hour notice in order to schedule an appointment* so that we have the appropriate time to receive your health questionnaire, and our design specialists can be prepared to meet with you to have the most meaningful appointment that we can.

*Our New York City, Chicago and Austin Guideshops currently require 24 hour notice to schedule an appointment.

I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?

See below.

I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?

We have enacted both of these measures as safety precautions for both our employees and our customers. Currently, both of these steps are required in order to confirm an in-person appointment. We are only using this information as a preventative measure during the COVID-19 pandemic and will not store or use your information in any way. You can read more on our Privacy Policy page.

If you are uncomfortable providing health information, we also offer virtual appointments with our design specialists via Zoom or FaceTime. Our design specialists have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.

How can I be sure the Guideshop is safe when others are coming in for appointments as well? How are you disinfecting the space?

We are requiring all individuals in the Guideshop to wear a face mask, answer a health questionnaire 48 hours in advance,* use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.

Note that we will not offer beverages or bathroom access during appointments.

*Our New York City, Chicago and Austin Guideshops currently require individuals to answer a health questionnaire 24 hours in advance.

Can I bring others with me to the appointment?

Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment.* In order to ensure that our employees and our customers are as safe as possible while in our Guideshop, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.

*Our New York City and Chicago Guideshops currently allow no more than three individuals who live together to attend the same appointment.

Is it safe to sit on the furniture?

Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.

Can I bring my kids to the appointment with me?

Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone.* We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Guideshop and products.

*Our New York City, Chicago and Austin Guideshops currently allow no more than three individuals who live together to attend the same appointment.

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Trade Program

Design Professional? Join our club, and enjoy our customizable designs at special pricing just for you.

Member Benefits

Special Pricing

Qualifying members receive special pricing on all full-priced products, with additional discounts available for select bulk orders and annual sales volume.

Trade Concierge

Your dedicated trade concierge can consult on product selection, manage multiple customer projects, create formal trade quotes, provide drawings, and more.

Exclusive Sampling

Designers get premier access to purchase samples of our full textile collection and finish samples so you can spec our products with ease.

Join our Trade Program

Member Testimonials

“There are several big name retailers selling much lower quality sofas for 2 to 3 times what we pay at ID. I see an ID sofa as a perfect marriage of form and function, they just feel right when you sit on them.”

Scott Heuvelhorst

Owner,
SK Design Group

“Interior Define is the first place I look when sourcing sofas for Havenly clients. With custom sofas that are both on-trend and timeless, they have something for everyone, at a great price to boot.”

Shelby Girard

Head of Design,
Havenly

“Interior Define is my go-to for sectionals that are high quality yet affordable. My clients with young children and pets are always happy with the product and appreciate the price point.”

Brianne Bishop

Principal Interior Designer,
Brianne Bishop Design

Apply Now

To apply for the ID trade program, you’ll need to provide some credentials in the form below.

Required Documents

Please upload any two of the following documents (if you entered a valid website above, you only need to submit one document below):

  • Valid business license verifying your interior design or professional contractor business
  • Valid proof of membership in a national industry organization (e.g., ASID, IIDA, AIA, NKBA, IDC)
  • Valid interior design accreditation/
    certification (e.g., NCIDQ, CCIDC)
  • Resale Certificate
  • Business Card
  • Design Portfolio

Tax Exemption (optional)

For designers who purchase merchandise for resale, we require a valid Resale or Sales Tax Certificate if the order is being delivered to the following states: California, Illinois, New York, and Texas. Orders with shipping addresses in all other states will be processed as tax exempt automatically.

See which states require a certificate

States requiring a valid Resale or Sales Tax Certificate

  • Alabama
  • Arizona
  • California
  • Colorado
  • District of Columbia
  • Georgia
  • Illinois
  • Indiana
  • Louisiana
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Nevada
  • New Jersey
  • New York
  • North Carolina
  • Oklahoma
  • Pennsylvania
  • South Carolina
  • Texas
  • Utah
  • Virginia
  • Washington
  • Wisconsin
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Questions?

Contact our trade team.

trade@interiordefine.com
872-802-4119

Questions?

Contact our trade team.