COVID-19 Appointment FAQs

I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?

See below.

I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?

We have enacted both of these measures as safety precautions for both our employees and our customers. Currently, both of these steps are required in order to confirm an in-person appointment. We are only using this information as a preventative measure during the COVID-19 pandemic and will not store or use your information in any way. You can read more on our Privacy Policy page.

If you are uncomfortable providing health information, we also offer virtual appointments with our Design Experts via Zoom or FaceTime. Our Design Experts have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.

How can I be sure the Define Studio is safe when others are coming in for appointments as well? How are you disinfecting the space?

We are requiring all individuals in the Define Studio to wear a face mask, answer a health questionnaire, use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.

Note that we will not offer beverages or bathroom access during appointments.

Can I bring others with me to the appointment?

Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment. In order to ensure that our employees and our customers are as safe as possible while in our Define Studio, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.

Is it safe to sit on the furniture?

Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.

Can I bring my kids to the appointment with me?

Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone. We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Define Studio and products.

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Trade Program

Design professional? We’re here to help bring your vision to life with a one-on-one, designer-first experience.

Join our club and enjoy our custom designs at special pricing, just for you.

For Residential Spaces

Designers choose us to furnish a variety of living spaces because of our collaborative approach and competitive pricing.

Dedicated trade reps

Reps can consult on anything from product selection to floor plans. And our trade-only Customer Experience Team means that you’ll always receive the right answers.

Trade Discount

Enjoy trade-exclusive discounts, starting at 10% off to upwards of 20% off with free shipping during promotions.

Exclusive Access

Get unlimited samples of our full textile collection so you can spec our products with ease.

Join the trade program

For Commercial Spaces

We’ve tailored our process for designers, developers, and dealers to help make workplaces, hospitality, and multifamily public spaces feel a little more like home.

Commercial grade

Customize our selection of commercial grade fabrics and sofa styles with sizing available in four inch increments.

Dedicated support

You’ll have a one-on-one commercial rep for all of your needs.

Special pricing

We offer special pricing starting at 10% off and up to 20% off with free shipping during promotions.

Tailored logistics

From white glove or boxed delivery to short-term storage solutions.

Join the trade program

Our members said it best

“There are several big name retailers selling much lower quality sofas for 2 to 3 times what we pay at ID. I see an ID sofa as a perfect marriage of form and function, they just feel right when you sit on them.”

Scott Heuvelhorst

SK Design Group

“Interior Define is the first place I look when sourcing sofas for Havenly clients. With custom sofas that are both on-trend and timeless, they have something for everyone, at a great price to boot.”

Shelby Girard

Head of Design,

“Interior Define is my go-to for sectionals that are high quality yet affordable. My clients with young children and pets are always happy with the product and appreciate the price point.”

Brianne Bishop

Principal Interior Designer,
Brianne Bishop Design

Apply Now

To apply for the ID trade program, you’ll need to provide some credentials in the form below.

Required Documents

Please upload any two of the following documents (if you entered a valid website above, you only need to submit one document below):

  • Valid business license verifying your interior design or professional contractor business
  • Valid proof of membership in a national industry organization (e.g., ASID, IIDA, AIA, NKBA, IDC)
  • Valid interior design accreditation/
    certification (e.g., NCIDQ, CCIDC)
  • Resale Certificate
  • Business Card
  • Design Portfolio

Tax Exemption (optional)

For designers who purchase merchandise for resale, we require a valid Resale or Sales Tax Certificate.

See which states require a certificate

States requiring a valid Resale or Sales Tax Certificate

  • Alabama
  • Arizona
  • California
  • Colorado
  • District of Columbia
  • Georgia
  • Illinois
  • Indiana
  • Louisiana
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Nevada
  • New Jersey
  • New York
  • North Carolina
  • Oklahoma
  • Pennsylvania
  • South Carolina
  • Texas
  • Utah
  • Virginia
  • Washington
  • Wisconsin

Don’t have documents on hand?
Download forms here:

Please upload these documents below.

Tap to upload Click to upload or drag-and-drop individual
images/files here

(Supported file types: JPG, PNG, PDF)


Contact our trade team.


Contact our trade team.